From Paul Light, NYU Wagner's Paulette Goddard Professor of Public Service and founding principal investigator of the Organizational Performance Initiative.

Unlike those who study change without ever engaging it, Susan’s work is designed to help nonprofits diagnose their own place on the lifecycle and make choices about how to sustain effectiveness at different stages. It is the right book at the right time, and essential reading for anyone who truly wishes to meet nonprofits where they are.